Available 24/7 GDPR-compliant · Made in Germany

Customer service, reimagined – efficient, personal & scalable.

Take your customer service to premium level – at no extra cost. Relieve your team, automate routine work and unlock new growth.

Let’s get to know each other Explore all industries

Available around the clock Multilingual Made in Germany

Flagship MonaOffice The digital assistant for your day-to-day business

The areas

Intelligent solutions for delighted customers and relieved teams.

MonaHilft supports you day and night in a variety of ways. Save time across your company and raise the quality of your customer relationships.

MonaInbound

Answers incoming enquiries intelligently and with a natural touch.

Advises on simple to complex topics.
Books appointments in the calendar or forwards incident reports.
Takes detailed orders.

MonaOutbound

Conducts outgoing calls independently.

Proactively asks for feedback on recent orders.
Reminds of and arranges appointments ahead of time.
Informs, motivates and qualifies potential customers.

MonaInhouse

Supports internal training and onboarding.

Trains sales staff through role play.
Provides orientation for new employees.
Gathers information of every kind.

Use cases

Universal and versatile at once.

At the touch of a button, MonaHilft supports you – fully automated, highly personalised and always empathetic. Around the clock and multilingual.

Warm-upsApplicant screeningAppointment bookingCustomer win-backTechnical customer careOrder takingCollecting feedbackFollow-upsProduct adviceReception / front deskWebsite agentIntelligent answering machineFull-service customer careGathering referralsExpert advisorExisting-customer managementBetter customer experiencesUp- & cross-sellingPersonal assistanceScheduling inbound leadsAudience analysisReceivables managementCold callingCaretaker service

All channels, one hub

Every enquiry finds its way — automatically.

MonaZentrale answers calls around the clock, understands the request and delivers the outcome where you need it. Chat, WhatsApp and e-mail are in preparation — and will land in the same flow.

From the same family MonaCore Voice AI as a managed service — locally operated & GDPR-compliant

Industries

The available industries – simply endless.

With MonaHilft you can be sure to benefit in your industry too – whether it’s inbound, outbound or internal communication. Let us know if yours isn’t on board yet.